Privacy Policy

Privacy Policy


At karn goode, we know that you care about how your information is handled, and we appreciate the trust you place in us to do so carefully and sensibly. This Karn Goode privacy policy describes how we collect, use and share information about you when you visit and use and related domains. By using the Services, you acknowledge the practices described in this Policy.

Helcim with its registered office at 5720 4th Str, SE Calgary, Alberta Canada T2H 1K7 is the controller of your information.

Helcim is a PCI Level-1 Compliant

Being PCI Level-1 Compliant means we go through rigorous on-site audits, penetration testing and inspections to maintain the highest level of compliance with the Payment Card Industry Data Security Standard (PCI-DSS). The PCI-DSS dictates security requirements for accessing, transmitting and storing credit card data. This allows us to be displayed on the Visa and MasterCard global list of compliant service providers.

Certified for all Major Card Networks

We Protect Customer Information

By trusting us with your data storage, you can also access every tool you need to shift your data liability. Choose to let us secure the payment and personal information of your customers so you don’t have to be responsible for this data on your systems or servers.

Reassure your customers that you’ve chosen to protect their personal information under the industry’s highest standards.

Two-Factor Authentication

At Helcim, we take security seriously. That’s why when you log in to your Helcim account, you have two-factor authentication. This gives you a double layer of protection through your password, the first factor, and using an identifier that is more unique to you, such as a text message sent to your phone or your IP address. Even if someone else figures out your password, your account is protected by your second unique authentication factor.

Encryption Matters

Your Helcim data is protected using the highest industry standards; an encryption cipher known as AES256. This makes your data indecipherable and only we have the key to unlock it. To protect the connection between your mobile device or computer Helcim only supports TLSv1.2. It is the replacement of the older standards (SSLv3, TLSv1.0, TLSv1.1), which are far easier to break and still run on old systems, such as Windows XP. If your computer is running the old standard, you can update it by using a browser that supports TLSv1.2, such as Chrome, Firefox, Safari or Microsoft Edge and update to Windows 10.


What Information About Customers Does Karn Goode Gather?

There are several ways we collect information about you. Here are the types of information we gather:

Information You Give Us: We receive and store information you provide us, such as when you search for a product on our website; make an order; provide information in your account (and you might have more than one if you’ve used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists; and provide and rate reviews, when applicable. As a result of those actions, you might supply us with such information as:

  • Your name, address, and telephone number;
  • Your e-mail address and password;
  • Credit card or other payment information;
  • Names of people to whom purchases have been shipped, including address and telephone number;
  • Products you viewed, searched for, and purchased; and
  • Content of reviews and e-mails to us.

You can choose not to provide certain information, but then you might not be able to take advantage of many of the features of the Services.

Automatic Information: We also receive and store information that is generated by your use of our Services. This includes:

  • Internet protocol (IP) addresses used to connect your computer to the Internet;
  • Computer and connection information, such as browser type, version and time zone setting, browser plug-in types and versions, operating system, and platform;
  • Session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; and
  • Cookie data which comes from “cookies” and similar technologies.

Information from Third-Party Sources: We also receive information from other sources including updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.

How and Why Does Karn Goode Use Information About Customers?

The information we collect from customers helps us provide, understand, personalize, market and continually improve your shopping experience at Karn Goode and the Services generally. We rely on a number of legal bases to use your information in these ways. Examples of how and why we use information include:

Providing You with Products and Services: We use the information you provide as necessary for us to fulfil our contractual obligations to you as set out in the Conditions of Use, including to process your orders and payments, maintain your accounts, and respond to your requests.

Communicating with You: We process your information as necessary to communicate with you when you reach out to us by phone, e-mail, or otherwise, or when you consent to the processing of your information by completing a questionnaire or a contest entry form.

Personalizing and Improving the Services: We use your information in our legitimate interests to remember your interests and preferences; customize the products and services we share with you; understand how you shop with us; and improve our Services.

Marketing and Advertising: We also process your information in our legitimate interests to send you marketing and advertising communications; and to customize the marketing and advertising that we show you. We obtain your consent for such communications where required by applicable law. We offer choices about marketing and advertising as noted in the Your Choices section below.

Protection of Karn Goode and Others: We process your information in our legitimate interests to protect, establish, or exercise our legal rights or defend against legal claims; enforce or apply our Conditions of Use and other agreements; detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, or safety of Karn Goode, our users, or others.

How do we handle cookies?

Cookies are small files that we transfer to your computer’s hard drive through your Web browser, to enable our systems to recognize your browser and to provide features such as personalized greetings, and storage of items in your Shopping Cart between visits.

The "help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of karn goode’s essential features, we recommend you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to checkout, or use any karn goode and services that require you to sign in.


How Does Karn Goode Share Your Information?

Information about our customers is an important part of our business, and we’re not in the business of selling it to others. We share customer information only as described below.

With Your Consent: We make content you submit to the Services, such as reviews and Wish Lists, available to other visitors to the Services based on your consent and as described in this Policy.

Within the Karn Goode company: We may share your information within our company in our legitimate interests to help provide, maintain, and improve the Services.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf but we do not sell any personal information to third parties. These service providers help us fulfil orders, deliver packages, send postal mail and e-mail, remove repetitive information from customer lists, analyze data, conduct marketing, process credit card payments, and provide customer service. They have access to information needed to perform their functions, but may not use it for other purposes.

Business Re-organization: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. We may, in accordance with our legitimate interests, need to share information in the course of the transaction. In the event that Karn Goode or substantially all of its assets are acquired, your information may be disclosed, where permitted by applicable law, in connect with the transaction.

Legal and Safety Reasons: We disclose account and other information when we have a good-faith belief that it is reasonably necessary to comply with applicable law. We also do so in our legitimate interests to protect, establish, or exercise our legal rights or defend against legal claims; enforce or apply our Conditions of Use and other agreements; detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, or safety of karn goode, our users, or others.

How Long Does Karn Goode Retain Your Information?

We retain your information for as long as necessary in light of the purposes set out in this Policy, subject to any legal obligations to further retain such information.

Data Transfers

If you live in the European Economic Area (“EEA”), we transfer and store your information in countries outside the EEA, such as Canada and the United States, including where it is necessary to perform our contractual obligations contained in the Conditions of Use. In particular, we are based in Canada, which benefits from an adequacy decision of the European Commission for the purposes of data transfers.

How Secure Is Information About Me?

We implement technical and organizational measures to protect your information. For example, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. We also ensure that only authorized personnel have access to the information we collect about you

It’s important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when you’ve finished using a shared computer.

Changes to This Policy

Our business changes constantly and our Policy may also change accordingly. If we materially change our Policy, we will take steps to notify you in advance of the change.