Shipping policy
WHEN WILL MY ORDER BE SHIPPED ?
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
DUE TO COVID-19 FULFILLMENT TIME MAY VARY.
MORE THAN 24 HOURS HAVE PASSED AND I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?
CHECK YOUR SPAM FOLDER AND MAKE SURE THAT info.karngoode@gmail.com AND karngoode@gmail.com ARE IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS. IF THIS DOES NOT WORK, CONTACT US.
WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?
IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD, WE SUGGEST THAT YOU:
- CHECK THE ORDER STATUS IN THE ORDER & RETURNS SECTION OF YOUR MY ACCOUNT, OR BY ENTERING THE ORDER NUMBER FROM THE CONFIRMATION EMAIL ON THE ORDER PAGE
- CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
- IN THE CASE OF A MISSED DELIVERY, CONTACT the shipper by using your tracking number that was sent to you when your order was shipped
FOR FURTHER ASSISTANCE, CONTACT US: WE ARE HAPPY TO ASSIST YOU.
SHIPPING TIMES AND COSTS
|
STANDARD SHIPPING |
AVERAGE DELIVERY TIME: 8-12 WORKING DAYS |
COMPLIMENTARY |
|
EXPRESS SHIPPING |
WHEN YOU ARE IN A RUSH 2-3 WORKING DAYS |
FEE |
PLEASE NOTE: PROCESSING BEGINS ONE BUSINESS DAY AFTER THE ORDER IS PLACED
ANY DUTIES AND IMPORT TAXES YOU MAY BE REQUIRED TO BE PAID UPON DELIVERY
CANADA POST IS OUR COURIER FOR ALL FREE DELIVERY SHIPMENTS
FEDEX IS OUR COURIER FOR ALL EXPRESS SHIPMENTS
OUR WAREHOUSE IS CLOSED FOR THESE HOLIDAYS. PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.
ORDER STATUS
ORDER BEING PREPARED: THE ORDER HAS BEEN CONFIRMED AND WE HAVE ALREADY SENT A CONFIRMATION EMAIL WITH THE ORDER NUMBER.
ORDER HAS SHIPPED: AS SOON AS THE ORDER IS SHIPPED FROM OUR WAREHOUSE, WE WILL SEND YOU A CONFIRMATION EMAIL WITH THE TRACKING NUMBER TO TRACK THE DELIVERY.
IF YOU WOULD LIKE TO ORGANIZE YOUR OWN DELIVERY DATE FOR PICKUP USING YOUR COURIER ACCOUNT PLEASE CONTACT US AFTER YOU HAVE PLACED YOUR ORDER. WE WILL PREPARE THE NECESSARY DOCUMENTS FOR EXPORT and PICKUP using the following address.
KARN GOODE
30 MERCHANT’S WHARF, #509
TORONTO ONTARIO
CANADA M5A 0L2
WE WILL PROVIDE YOU OTHER DETAILS NEEDED FOR IMPORT AFTER YOU ORDER ONLINE
SHIPPING RESTRICTIONS
AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES, POSTE RESTANTE. ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.
HOLIDAY CALENDAR
WE ARE OPEN FROM MONDAY TO FRIDAY 10 AM TILL 6 PM EST EXCLUDING HOLIDAYS:
JANUARY 1ST (NEW YEARS’ DAY)
JANUARY 20TH (MARTIN LUTHER KING DAY)
FEBRUARY 17TH (PRESIDENTS DAY)
MAY 25TH (MEMORIAL DAY)
JULY 4TH (INDEPENDENCE DAY)
SEPTEMBER 7TH (LABOR DAY)
OCTOBER 12TH (COLUMBUS DAY)
NOVEMBER 26TH (THANKSGIVING)
DECEMBER 25TH (CHRISTMAS DAY)
PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.
WHERE CAN I CHECK THE STATUS OF MY ORDER ?
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME. SIMPLY ENTER THE ORDER NUMBER ON YOUR ORDER PAGE and add it on to the subject field of an email stating your request. WE ARE OPEN FROM MONDAY TO FRIDAY 10 AM TILL 6 PM EXCLUDING HOLIDAYS
EMAIL: info.karngoode@gmail.com
WE STRIVE TO REPLY TO YOU WITHIN 24 HRS. DURING BUSINESS DAYS.